Frequently Asked Questions (FAQ)

• Can I do a trial of the website subscriptions?
• Can I upgrade/downgrade my account?
• Why didn't I receive a confirmation after registration?
• Why is some of the information I'm seeing blurry?
• How can I book my container shipment/vessel?
• How do I track my shipment or vessel?
• Can I get website data sent to me regularly?
• How do I report continued issues with the website?
• How do I cancel my account?
• How do I add other users to an Enterprise account?

• Where do you get your data?
• How often do you update your data?
• Do you offer rates as well as schedules?
• Why can't I find a specific carrier or vessel?
• Why do some Linescape schedules not match carrier schedules?
• Do carriers have to pay to have their schedules in your syst...
• Do you cover deep-sea, short-sea and feeder carriers?
• Why do multiple schedules of the same vessel not match?
• Do you have cargo and document cut-off times?
• Do you have inland origins/destinations?

• API Overview
• How are API calls charged?
• How do I use Postman to test the API?
• Postman Developer API Instructions
• Why do I sometimes get a 403 Error?

• How do you deliver bulk data-feeds?
• What trade lanes do you cover?
• If the ETD or ETA changes will it be updated and sent?
• Does an ETA/ETD get updated in case a vessel is delayed?
• Would it be possible to receive ATD and ATA?
• Which vessel register data do you have?